FAQs

Do you have a question you want to ask?

Check out our Frequently Asked Questions (FAQs) below to see if we can answer your question right here.
Our FAQs are grouped together in sections to make it easier for you.

I’m not a tenant. How do I apply for a home?
 

Visit your local Cube office. You’ll be asked to have a Housing Options interview to find out more about your housing needs. You may then be asked to fill in a Housing Registration Form.

Where do I get an application form for a home?
 

We want to carry out a Housing Options interview first at your local Cube office. This way we can find out your housing needs. You may then be asked to fill in a Housing Registration Form.

How many points do I have for a home?
 

We don’t use points. Our system is choice-based. It gives you more of a say in the type of home and location.

Where am I in the queue for a home?
 

You no longer have to queue for particular areas. Note an interest in the home and we’ll be in touch if you are successful.

How long do I have to wait for a home?
 

Every case is different. You have to note an interest in an advertised property. It is offered to the person in that Group who has been waiting the longest.

How do you decide who gets offered the home?
 

The person in the right Group who has been waiting the longest is offered the home.

How do I bid for a home?
 

You need to note an interest in available flats and houses in your Group on the Home Finder website.

When is Home Finder updated?
 

It's updated every Tuesday.

What is an Applicant Group?
 

Applicants are placed in Groups depending on their housing need. There are seven different Groups.

Can I change my Applicant Group?
 

Yes. Let us know if your circumstances change. Contact us as soon as you can.

Can I note an interest in homes in other Groups?
 

Yes, but the home is offered first to people from the correct Group.

When do I find out if I have been successful?
 

We will be in touch with the successful customer as soon as possible after the closing date. If you do not hear from us, and wish to know why your note of interest has been unsuccessful, you can contact your local Cube office. You can also check your Home Finder personalised results screen.

How do I report a repair?
 

Report repairs by logging into your My Cube account and following the simple steps.

Don't have an account yet?
Sign up for My Cube. It's safe and secure, and it only takes a few minutes.

You can also call us on 0800 027 3456.

How do I rearrange or cancel a repair?
 

Rearrange or cancel a repair by logging into your My Cube account and following the simple steps.

Don't have an account yet?
Sign up for My Cube. It's safe and secure, and it only takes a few minutes.

You can also call us on 0800 027 3456.

Do I need to carry out some repairs?
 

Yes. It’s up to you to do small repairs around the home, including replacing:

  • plugs
  • toilet seats
  • cooker filters
  • lost keys
  • smoke alarm batteries.

When will my repair be carried out?
 

It depends on the repair. When you report your repair we'll let you know of the timescales for the work to be carried out.

When is my rent due?
 

Rent is paid as soon as you receive the keys to your new home.

Rent is due monthly. We have a range of payment frequencies for you to choose from, either weekly, fortnightly, four weekly or monthly. 

Our rent calendar shows you when rent is due.

I am struggling to pay my rent. What do I do?
 

Speak to your housing officer as soon as you can. Your housing officer has a range of support services to get you back on track.

How do I pay my rent?
 

What bills can I pay online?
 

You can pay:

  • your rent and service charges
  • your lock-up rent
  • any invoice that you have received from Cube
  • former tenant arrears.

Do I need a password for paying without registering?
 

You don't need to create an account or login. However, you will need to enter your details each time.

Do I need to give my contact details when I pay using the non-registered online payment method?
 

Yes, but we'll only use your contact details if we have to contact you regarding your payment.

Can I manage or view my account using the non-registered payment method?
 

No, but it will show the outstanding balance on the account you wish to pay.