If you own your home, you and your neighbours take decisions together that affect the shared parts of your building.
Shared parts may include roofs, gutters, close doors and landings. Your factor is responsible for arranging the repairs or maintenance work you want carried out.
Who is my factor?
How do I report a repair as a homeowner?
If you need to report a repair or other issue about shared areas of your property, you can do this by:
- signing up for a My Cube online account - where you can report a repair
- calling: 0800 027 3456.
Our vision is to deliver excellence by putting you, our customer, at the heart of everything we do.
We commit to provide consistently high quality, responsive services at an affordable price. We want to be Scotland’s best factor.
Our Written Statement of Services is key to telling you what we do and how we do it.
Ways to pay
More and more customers are paying their bills by Direct Debit, or using their online account. People who have made the switch tell us it’s so much easier and convenient.
Our preferred payment method is Direct Debit. It’s quick and easy to set up and means you'll never forget to pay a bill. Contact us for details.
We offer other payment methods if Direct Debit doesn’t suit you:
- online at My Cube
- call 0800 027 3456
- using the payment barcode on your bill.
If you have difficulty paying your bill please contact us as soon as possible. We are here to help.
Our Debt Recovery Procedure sets out the steps we will follow where you or your neighbours have failed to make payment.
Got a complaint?
Our complaints leaflet for homeowners explains what to expect from us when we are dealing with your complaint.
It sets out the two-stage complaints process, what we do and timescales for each stage.
You’ll also find out what to do next if you remain unhappy with our decision or the way we handled your complaint.