How to report repairs

We’re following the latest government guidance on tackling Coronavirus and as a result we’re unable to carry out a full repair service at this time.

To read the latest on repairs and our other services, please go to here for you in difficult times.

If you need an emergency repair, please call us on 0800 027 3456. We’re here 24 hours a day, seven days a week.

We’ll review our repairs service as further advice is issued by the Scottish Government. We hope to return to a full repairs service as soon as we can.

We will continue to carry out gas checks as normal.

Speak to your housing officer, email us or use our online form.

What to do in an emergency

Please only report an emergency when there is an immediate danger to your health and safety, or serious damage to the property.

You may be charged for the cost of a repair if it is a non-emergency.

Report the fault as soon as possible by calling us free on 0800 027 3456.

  • Smell gas? Call SGN as soon as you can on 0800 027 3456. Do not turn on lights or power switches. You should also open a window. Read more advice at gas safety.
  • Burst pipe? Turn your water off at the stop tap. If the emergency is due to an electrical fault, and it's safe to do so, turn off your power supply at the main fuse box or meter. Call us free on 0800 027 3456.

Do I need to carry out some repairs?

Yes. It’s up to you to do small repairs around the home, including replacing:

  • plugs
  • toilet seats
  • cooker filters
  • lost keys
  • smoke alarm batteries.

How can I be sure the staff are from Cube?

Staff will be happy to show you an identity card.

If you are in doubt, keep them out and call us right away on 0800 027 3456.

What do you think of our repairs service?

Tell us

Rate the way we deal with repairs and maintenance